How we collect, use and protect the personal information you share with us.
This Privacy Policy explains how THE NEW BUILD LIFESTYLE ("we", "our", "us") collects and uses personal information when you visit our website, complete an enquiry form, or otherwise engage our services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
THE NEW BUILD LIFESTYLE is a UK property services brand registered in England & Wales. We work with regulated mortgage advisers, solicitors and insurance brokers to help buyers, movers and investors find, finance and protect their homes. For data protection enquiries you can contact us at info@thenewbuildlifestyle.co.uk.
We collect information you give us directly when you fill in an enquiry, request a callback or sign up for our newsletter. This typically includes your name, email address, phone number, and any property details, financial circumstances or preferences relevant to the service you are asking about.
We also collect a small amount of technical information automatically when you visit the site, such as your IP address, device type and browsing behaviour, through cookies and similar technologies (see our Cookie Policy).
We rely on one of the following lawful bases under UK GDPR for each use of your data: your consent (e.g. newsletter sign-up), performance of a contract (e.g. delivering the service you have requested), legitimate interests (e.g. responding to your enquiry, improving our service) or legal obligation.
We do not sell your personal data. We share it only with the regulated partners necessary to deliver the service you have requested (for example, the mortgage adviser handling your application or the solicitor on your conveyancing matter), and with trusted technology providers (such as our website host, email platform and analytics tools) bound by appropriate data-processing agreements.
Some of our service providers operate outside the UK. Where personal data is transferred internationally, we rely on UK-approved safeguards such as the International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK addendum.
We keep your personal information only as long as necessary for the purpose it was collected and to satisfy any legal, accounting or regulatory requirements. Enquiry data is typically retained for up to 24 months unless you become a client, in which case retention periods follow the relevant industry standards (e.g. seven years for mortgage records, in line with FCA guidance).
Under UK GDPR you have the right to access, correct, delete or port your data, to object to or restrict our processing, and to withdraw any consent you have given. To exercise any of these rights, email info@thenewbuildlifestyle.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We take reasonable technical and organisational measures to protect your information, including encryption in transit, access controls, and regular security reviews. No system is fully secure, however, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. The "Last updated" date above will reflect any changes. Material changes will be communicated to subscribers by email where appropriate.